Why a standard exists at all
The usual home-upgrade market runs on introductions and luck. A homeowner is handed a carpenter, a fabricator, a window vendor — with no verification behind any of them, no scoring, and no one to answer to when the finish disappoints. ARITSAN removes that exposure. We coordinate execution through partners, so the quality of a partner is the quality of your project. The Partner Standard is how we keep that promise honest rather than merely stated.
The six verification stages
Every partner clears these stages in sequence. A partner who fails any stage does not proceed.
- Stage 1 — Registration and identity. Business registration, GST, and identity documents are captured on record before anything else. A partner ARITSAN cannot formally identify does not enter the network.
- Stage 2 — Document and reference verification. Past work is reviewed, references are checked, and completed sites are visited or photo-verified. Claims about experience are confirmed against real projects, not taken on trust.
- Stage 3 — Capability and capacity assessment. The categories a partner can genuinely execute, their team size, and their coverage are assessed against the demands of real projects — so a partner is only matched to work they can actually deliver.
- Stage 4 — Rate-card sanity check. The partner submits a rate card, which is checked against the market. This protects the customer from both inflated pricing and suspiciously cut rates that signal corners being taken.
- Stage 5 — Supervised trial project. A partner's first work runs under limited scope with an ARITSAN supervisor present at every quality gate, and mandatory photo or video at each stage. No partner reaches a customer's home unsupervised on day one.
- Stage 6 — Customer feedback and quality scoring. At handover, customer feedback and the on-site QC score are recorded. Only a passing quality score with a clean, on-time handover and no unresolved complaint earns a partner Verified status.
The trust ladder — what each tier means for your project
Partners sit on a four-tier ladder. A partner earns their way up through sustained quality, on-time delivery, and zero unresolved disputes — never through seniority or relationship. Here is what each tier means for the homeowner, not the partner.
| Tier | What it means for your project |
|---|---|
| Trial Partner | Newest to the network. Only ever placed on limited-scope work with an ARITSAN supervisor present at every quality gate. Never left unsupervised on a customer's home. |
| Verified Partner | Has cleared full verification and a supervised trial. Trusted with the regular flow of projects under ARITSAN scope and quality gates. |
| Preferred Partner | Consistent quality and customer ratings across projects. First considered for higher-value and finish-critical work where the margin for error is smallest. |
| City Anchor Partner | The most reliable partners in a city. Trusted with flagship projects and called first when a project cannot afford a weak link. |
The quality score
Every partner carries a single 0–100 quality score, weighted across the dimensions that decide whether a customer is well served. The score is the record — allocation, tier movement, and continued work all follow from it.
| Dimension | Weight |
|---|---|
| Finish quality (QC and customer) | 30 |
| On-time delivery | 20 |
| Communication and reliability | 15 |
| Material and specification honesty | 15 |
| Rework rate (lower is better) | 10 |
| Customer rating | 10 |
The score maps to four bands:
| Band | Standing |
|---|---|
| 85+ | Preferred-eligible — in line for higher-value work. |
| 70–84 | Verified — carries the regular project flow. |
| 55–69 | Watch — flagged for corrective action, allocation slowed. |
| Below 55 | Risk review — paused pending a removal decision. |
What gets a partner removed
Some behaviours are not scored down — they end the relationship. A partner is removed for:
- Quality fraud. Substituting cheaper material than what was specified and quoted.
- Safety violations. Unsafe practice on-site.
- Off-platform capture. Taking a customer's money or contact outside ARITSAN.
- Repeated no-shows or abusive conduct.
- Fake references. Fabricated past work or testimonials.
Removal is logged and permanent unless formally reviewed. There is no quiet second chance behind the customer's back.
The dispute promise
If something goes wrong, ARITSAN owns the communication. You raise the issue with your project manager — not the vendor. We assess the fault, agree a remedy in line with your written terms (rework, a partner change, or a credit), log it, and adjust the partner's quality score. You are never left to fight a vendor directly. That is the difference between coordinating a project and merely introducing you to one.
Where the network stands today
ARITSAN is early-stage, and this page is deliberately about criteria, not counts. We are not claiming a large existing network — we are publishing the standard every partner meets from the very first one onward. We would rather show you the bar we hold partners to than quote a number we have not yet earned. As the network grows, the standard does not loosen; it is the reason the network can be trusted at all.
What ARITSAN owns, what the partner owns
| ARITSAN owns | The verified partner owns |
|---|---|
| The customer relationship and single point of contact | The craft, executed on-site |
| Material guidance and the quality standard | Delivery to the agreed specification |
| Pricing approval and written scope | On-time completion at each gate |
| Quality gates, scoring, and the handover checklist | Snag closure within the agreed window |
| Dispute handling and remedy | Honest material and specification adherence |
Related
FAQs
Does ARITSAN do the work itself?
No. ARITSAN is design-led — we plan the project, fix the specification, and coordinate execution through verified partners. The carpentry, modular fabrication, window fitting, electrical, and civil work is done by partners who have passed the Partner Standard. ARITSAN owns the plan, the quality gates, and the single point of accountability; the partner owns the craft on-site.
Can I see who works on my project?
Yes. The partners coordinated on your project are named on your written proposal, alongside one ARITSAN project manager who is your single point of contact. You are never handed to an anonymous crew. If a partner changes for any reason, you are told in writing before work continues.
What gets a partner removed?
Substituting cheaper material than what was specified, safety violations, taking a customer's money or contact off-platform, repeated no-shows, abusive conduct, or fake references. Removal is logged and permanent unless formally reviewed. The Partner Standard exists precisely so these behaviours are caught before they reach a customer's home.
How is a partner scored?
On a 0–100 quality score weighted across finish quality, on-time delivery, communication and reliability, material and specification honesty, rework rate, and customer rating. Scores are reviewed on a fixed cycle, and a partner can move up or down a tier as the numbers change. The score decides allocation — better work earns more work.
What happens if something goes wrong on my project?
ARITSAN owns the communication. You raise the issue with your project manager, not the vendor. We assess the fault, agree a remedy — rework, a partner change, or a credit per the written terms — log it, and adjust the partner's score. You are never left to fight a vendor directly.
Is ARITSAN's network large already?
No — and we will not pretend otherwise. ARITSAN is early-stage. We publish the criteria a partner must meet, not a partner count we have not earned. The Partner Standard applies from the very first partner onward, which is the honest version of a quality promise for a brand at our stage.
One vetted team, one point of accountability.
Start with a design consultation. When we return your proposal, the partners coordinated on your project are named — alongside one ARITSAN project manager who owns the plan, the quality gates, and the outcome.