01
Enquiry & Discovery Call
Share your requirement, room type, rough size, and budget direction. We begin by understanding whether your project is for kitchens, wardrobes, doors and windows, or a wider home upgrade.
Response-led first stepDiscovery
Order Process
From first enquiry
to final handover.
ARITSAN follows a clear six-step process so your project moves with structure: site understanding first, design and cost clarity second, and execution only after the scope is aligned.
How We Work
A flowchart that makes
the process visible.
Each stage has a clear purpose — and a clear hand-off. The process is structured so that decisions happen in the right order and nothing gets rushed or guessed at.
No guesswork
Every stage is shown in sequence so you know exactly what to expect, what happens next, and when decisions need to be made — before any money changes hands.
Site-first thinking
We do not start with a catalogue. We start with your actual space, actual measurements, and a real brief before any design or cost is finalised.
Process Flow
Follow the route.
Active Stage
01 / 06
Starting with your brief
01
Enquiry & Discovery Call
Share your requirement, room type, rough size, and budget direction. We begin by understanding whether your project is for kitchens, wardrobes, doors and windows, or a wider home upgrade.
Response-led first stepARITSAN project route
Requirement, location, and scope are understood before design begins.
Early clarity helps us guide the right category and budget direction.
The first conversation is about fit, not pressure.
02
Site Visit & Measurements
Our team visits your site, takes detailed measurements, studies civil conditions, and notes how you want the space to function day to day before any design is locked.
Site-first detailingMeasure
03
Design, Materials & Quote
We convert the brief into a practical layout, finish direction, material plan, and transparent estimate so you can evaluate the design and the cost together, not separately.
Design plus costing togetherDesign
04
Revisions & Booking
Once you review the proposal, we refine the design, confirm scope, align timelines, and move into booking only after the solution feels right for your space and budget.
Scope locked before productionBooking
05
Production & Coordination
Approved modules, finishes, hardware, and sourced product items move into production and procurement. We coordinate drawings, manufacturing, vendor readiness, and site sequencing before dispatch.
Factory and vendor coordinationProduction
06
Installation, Handover & Coverage
The final stage covers installation, finishing checks, snag resolution, and handover. Once complete, your ARITSAN project is covered by the partner warranty terms documented for the applicable product range.
Coverage in writingHandover
What You Can Expect
Three principles that keep
the process calm.
Measured, not guessed
Every proposal starts from actual site conditions, not catalogue assumptions.
Transparent quoting
Design, material direction, and pricing are presented together so decisions stay grounded.
Coverage in writing
Where the chosen range carries partner warranty terms, those terms — scope, duration, conditions — are documented on the order before payment.
In Writing
The commitments we
put in writing.
A young brand earns trust by being specific. These are the checks, the payment logic, and the communication standard we hold on every project — before any money moves, and documented so you can hold us to them.
Quality Gates
Seven checks before we move on
Photo or video evidence at every gate, on WhatsApp, before the next stage begins.
- 01Pre-start site readiness
- 02Carcass & material inspection on delivery
- 03Mid-install check
- 04Electrical / plumbing alignment
- 05Finish inspection
- 06Pre-handover snag list
- 07Final handover sign-off
Payments
Staged against delivery
A typical structure is shown below — your exact milestones are stated on your proposal. Final retention is released only after your snag list is closed.
Booking & design lock
Scope and design confirmed in writing before anything is ordered.
Material procurement
Collected against a confirmed order — not before.
Delivery to site
On delivery and inspection at your home.
Installation
As the on-site fitting progresses.
Handover — retention
Final retention released only after your snag list is closed.
Timeline Honesty
No silent slippage
We quote an honest range, not a date we cannot hold. If anything moves it, that slippage is flagged in writing within 48 hours of us knowing — with the dependency that caused it named, not a vague apology.
The Change-Order Pledge
Nothing about your project changes — scope, material, or cost — without a change order you have signed. No verbal upgrades, no surprise line items at handover.
Communication
One coordinator. One rhythm. No silence.
Single point of contact
One named ARITSAN coordinator owns your project end to end. You speak to one person who knows your home — not a rotating queue.
A fixed update rhythm
You get a scheduled update on a fixed rhythm — where the project stands, what happens next, and any decision we need from you.
A reply within 24 hours
We respond within 24 hours. If we miss it, you get a call explaining why — not silence.
These commitments appear inside every proposal we send. See the sample proposal format to read them in place.
The Team
The people behind
each stage.
Role
Design Lead
Translates your brief into layouts, finish direction, storage logic, and practical recommendations.
Role
Site & Measurement Team
Handles dimensions, condition checks, and the technical realities that keep the execution clean.
Role
Installation Team
Coordinates on-site fitting, finishing alignment, and handover quality before the project closes.
Quick Clarifications
A few questions we
get often.
Do all projects follow the same sequence?
The broad sequence stays the same, but the level of detailing changes by product. A kitchen, wardrobe, and doors-and-windows package will naturally involve deeper coordination than a single-room scope.
When do materials and finishes get finalised?
They are typically locked during the design and quote stage, before booking moves into production. That keeps costs, lead times, and expectations aligned.
When does coverage apply?
Where the selected product range carries partner warranty terms, that coverage begins after successful installation and handover, subject to the final written scope, product range, and usage conditions agreed for the project.
Ready To Start?
Start with the site,
not the guesswork.
Book a consultation and we will guide the scope, sequence, and practical next step for your project.